Privacy Policy

Effective Date: May 2025

1. Overview

This Privacy Policy applies to all personal information collected by ComplyEdge (ABN: 34 684 476 189) via our website (www.complyedge.com.au), digital products, subscription services, email correspondence, and consulting engagements. In this policy, "we", "us", or "our" refers to ComplyEdge.

We are committed to protecting your privacy and handling your personal information in a responsible and transparent manner. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, store, and manage your personal information.

2. What Information We Collect

We may collect the following types of personal information from clients, users, or subscribers:

Contact Details: Name, email address, phone number, mailing/billing address
Business Details: Business name, ABN, industry type, employee count, compliance risk areas
Payment Information: Billing address, payment method (we use third-party payment gateways and do not store card details directly)
Usage Data: Pages visited, time spent on the website, documents downloaded, form submissions
Account Details: Username, password, subscription preferences
Professional Information: Title, role, regulatory requirements applicable to your business
Other Information: Any other details you provide to us voluntarily (e.g., in surveys, discovery calls, or emails)
Sensitive Information: We do not typically collect sensitive personal information (e.g., health or biometric data, government-issued identification numbers, racial or ethnic origin, or religious beliefs). If such information is required for a specific service or legal obligation, we will obtain your explicit consent and explain the purpose for its collection and use.

We may collect the following types of personal information from clients, users, or subscribers:

Contact Details: Name, email address, phone number, mailing/billing address
Business Details: Business name, ABN, industry type, employee count, compliance risk areas
Payment Information: Billing address, payment method (we use third-party payment gateways and do not store card details directly)
Usage Data: Pages visited, time spent on the website, documents downloaded, form submissions
Account Details: Username, password, subscription preferences
Professional Information: Title, role, regulatory requirements applicable to your business
Other Information: Any other details you provide to us voluntarily (e.g., in surveys, discovery calls, or emails)
Sensitive Information: We do not typically collect sensitive personal information (e.g., health or biometric data). If such information is required for a specific service, we will obtain your explicit consent.

3. How we collect information

We may collect your personal information in the following ways:

When you purchase or download a toolkit from our website
When you subscribe to our newsletter or content services (e.g., Substack)
When you complete contact or enquiry forms
When you book a Compliance Health Check or advisory consultation
When you communicate with us by email, phone, or live chat
When you engage with our social media channels or advertisements
When you interact with us at industry events or webinars

We may also collect personal information from third-party providers (e.g., payment processors, CRM platforms) where appropriate and lawful.

4. Why We Collect Personal Information

We collect, hold, and use your personal information for purposes including:

To provide you with access to our toolkits, subscriptions, advisory services, and resources
To communicate with you about your account, purchases, or enquiries
To deliver newsletters, updates, and compliance insights
To personalise and improve your experience on our website
To ensure our compliance with legal and regulatory obligations
To maintain internal records and conduct data analytics for business improvement
To develop new products, services, or toolkits based on market trends and user insights
To send marketing communications (you can opt-out at any time)

We collect, hold, and use your personal information for purposes including:

To provide you with access to our toolkits, subscriptions, advisory services, and resources
To communicate with you about your account, purchases, or enquiries
To deliver newsletters, updates, and compliance insights
To personalise and improve your experience on our website
To ensure our compliance with legal and regulatory obligations
To maintain internal records and conduct data analytics for business improvement
To develop new products, services, or toolkits based on market trends and user insights
To send marketing communications (you can opt-out at any time)

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, advisors, consultants, and contractors (on a need-to-know basis)
Payment processors (e.g., Stripe) for transaction management
Website and data hosting service providers
Professional services firms (e.g., legal or accounting services)
Regulatory authorities or law enforcement where required by law

We do not disclose your information to data brokers, unrelated advertisers, or any parties not directly involved in delivering our services.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose your personal information to:

Our employees, advisors, consultants, and contractors (on a need-to-know basis)
Payment processors (e.g., Stripe) for transaction management
Website and data hosting service providers
Professional services firms (e.g., legal or accounting services)
Regulatory authorities or law enforcement where required by law

We do not disclose your information to data brokers or unrelated advertisers.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

We may use third-party cloud-based platforms such as Google (for Analytics and Workspace), Amazon Web Services (for hosting), Mailchimp (for email marketing), and HubSpot (for CRM) that store data on servers located in the United States, the European Union, and other jurisdictions. These platforms are required to comply with privacy frameworks that offer comparable protections to Australian law, such as the EU-U.S. Data Privacy Framework and standard contractual clauses. By using our services, you consent to such disclosures.

We may use third-party cloud-based platforms (e.g., Google, AWS, Mailchimp, HubSpot) that store data on servers located outside of Australia. These platforms are required to comply with privacy frameworks that offer comparable protections to Australian law. By using our services, you consent to such disclosures.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Secure encrypted web hosting (HTTPS)
Password-protected internal systems
Limited access to data by authorised personnel only
Regular data backups and software security updates
Implementation of a comprehensive Data Breach Response Plan in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including prompt notification procedures for affected individuals and the Office of the Australian Information Commissioner (OAIC) where applicable

However, no data transmission over the internet is guaranteed to be fully secure. While we strive to protect your information, we cannot warrant the absolute security of any data transmitted to or from us online.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Secure encrypted web hosting (HTTPS)
Password-protected internal systems
Limited access to data by authorised personnel only
Regular data backups and software security updates
Implementation of a Data Breach Response Plan in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth)

8. Access and Correction of Your Personal Information

You may request access to, or correction of, the personal information we hold about you at any time. Requests should be sent to info@complyedge.com.au and will be responded to within a reasonable period.

We will take reasonable steps to correct any personal information that is inaccurate, incomplete, or out-of-date.

9. Marketing and Communication Preferences

If you have subscribed to receive updates from us, we may send you marketing emails related to our services, toolkits, or compliance insights. You can unsubscribe at any time by clicking the “unsubscribe” link in the email or by contacting us directly.

We will not send unsolicited marketing communications without your consent.

10. Cookies and Website Tracking

Our website uses cookies and tracking technologies to improve user experience and analyse traffic. This may include:

Session cookies for site functionality
Analytics cookies (e.g., Google Analytics) for performance insights
Marketing or advertising cookies for campaign effectiveness

You can modify your browser settings to disable cookies, though some features of the site may not function properly without them.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. The latest version will always be available on our website. By continuing to use our services, you agree to the updated policy.

13. Contact Us

For any questions, concerns, or complaints regarding your privacy or this policy, please contact:

ComplyEdge

Email: info@complyedge.com.au

Website: www.complyedge.com.au

ABN: 34 684 476 189

We take all privacy-related enquiries seriously and will respond within a reasonable timeframe.