Privacy Policy

This Privacy Policy explains how ComplyEdge Pty Ltd ("ComplyEdge", "we", "us") collects, uses, stores and protects personal information when you visit this website, contact us, or use our regulatory compliance and risk advisory services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information that you provide directly to us, including through our website contact form (your name, email address, company and message), by email, by telephone, or in the course of providing our advisory services. We may also collect information about how you use our website, including your IP address and device and browser details, where it is reasonably necessary for the services we provide.

2. How we use your information

We use the personal information we collect to respond to your enquiries, provide our compliance and risk advisory services, communicate with you about your matter, manage our client relationships, and comply with our legal and professional obligations. We do not sell your personal information to third parties.

3. Consent and disclosure

By providing your personal information to us, you consent to us collecting, storing and using that information for the purposes described in this policy. We may disclose your personal information to our professional advisers, information technology service providers, and regulatory or government authorities where required or authorised by law. We will not otherwise disclose your personal information to third parties without your consent, except as permitted or required by law.

4. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Your personal information is stored securely, and access is restricted to personnel who need it to perform their duties. We retain personal information only for as long as necessary for the purposes for which it was collected and as required by law.

5. Access and correction

You may request access to, or correction of, the personal information we hold about you. We will respond to your request within a reasonable period. If we refuse to provide access to, or correct, your personal information, we will provide you with written reasons for that decision.

6. Cookies and website analytics

Our website may use cookies and similar technologies to improve your experience and to understand how the site is used. You can adjust your browser settings to refuse cookies, although this may affect the functionality of the site. Where we use analytics services, they may process aggregated, non-identifying usage data on our behalf.

7. Confidentiality and privilege

ComplyEdge provides advisory services in strict confidence. Where you engage us, information you share with us is governed by strict confidentiality obligations. Legal professional privilege may protect some communications, and we take steps to preserve that protection where it applies.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing at the details below. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us:

This Privacy Policy is general information only and does not constitute legal advice. ComplyEdge® is a registered trademark of ComplyEdge Pty Ltd (IP Australia, Class 45).