Terms of Service

Effective Date: May 2025
Website: www.complyedge.com.au
ABN: 34 684 476 189

These Terms of Use (“Terms”) govern your access to and use of the website, toolkits, resources, subscriptions, advisory services, and digital content offered by ComplyEdge (“ComplyEdge”, “we”, “us”, or “our”).

By accessing or using our site or Services, you agree to comply with these Terms, our Privacy Policy, and all applicable laws and regulations in Australia.

1. Purpose of Our Services

ComplyEdge offers practical, professionally developed compliance tools, resources, and advisory services intended to help businesses meet their legal, regulatory, and operational risk obligations.

All templates, toolkits, and resources are created with real-world application in mind and are designed to be practical, relevant, and usable by businesses across industries.

However, while our content is based on professional standards, industry practice, and legal expertise, it does not constitute formal legal advice. Businesses should always seek independent legal counsel for legal interpretation or highly specific scenarios.

2. No Legal Advice

Unless explicitly engaged under a legal services retainer or engagement agreement, the information provided by ComplyEdge:

  • Does not constitute legal advice under Australian law;

  • Should not be relied upon as a substitute for legal or regulatory advice; and

  • Is provided for general compliance, educational, and risk management guidance.

No solicitor-client relationship is formed through the purchase, download, or use of our toolkits or engagement with our website.

3. Eligibility to Use Services

To use our website or purchase from ComplyEdge, you must:

  • Be at least 18 years of age;

  • Be authorised to represent your business or organisation; and

  • Provide accurate and complete information during account creation, enquiries, or purchases.

4. Use of Our Content and Website

You may use our Services solely for your own internal business or organisational needs. You must not:

  • Copy, republish, or redistribute our content for external use or resale;

  • Modify or create derivative works from any templates or toolkits;

  • Circumvent website security features or misrepresent your identity.

All intellectual property, including our brand, resources, and digital assets, remains the sole property of ComplyEdge.

5. Intellectual Property

All content, downloads, layouts, toolkits, logos, text, templates, and guides made available by ComplyEdge are protected by Australian copyright and intellectual property laws.

You are granted a non-transferable, non-exclusive licence to use the purchased content for your business’s internal use only.

Unauthorised distribution, resale, reproduction, or repurposing of our products is strictly prohibited and may result in legal action.

6. Purchases, Pricing, and Access

All pricing is listed in AUD (Australian Dollars) and includes GST where applicable.
Payment is collected securely via Stripe or another third-party payment gateway. We do not store your credit card details.

Once payment is confirmed, digital products will be made available for immediate download or access.

7. Refund Policy

Due to the instant and digital nature of our products, we do not offer refunds for:

  • Change of mind;

  • Downloads and access to paid content made in error;

  • Misinterpretation of content use;

  • Technical incompatibility on your device;

  • Lack of implementation support.

Refunds may be granted solely at our discretion for issues such as file corruption or non-accessibility. Requests must be made within 7 calendar days of purchase.

8. Advisory Services Disclaimer

Where you engage ComplyEdge for advisory or risk consulting support, you acknowledge that the offerings are:

  • Based on the facts, data, and context you provide;

  • Intended to guide business decisions, not replace professional legal or financial advice;

  • Delivered with commercial practicality and regulatory accuracy.

  • It is intended to offer compliance guidance, not legal representation.

Customised engagements, including project-based risk assessments, require a separate signed engagement agreement.Customisation and interpretation of complex legislation should always involve a qualified lawyer where required.

Any formal engagement for legal advice must be agreed under a separate legal services engagement agreement.

9. Privacy & Subcriptions

We handle your personal data in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth)and the Australian Privacy Principles. By using our Services, you consent to our handling of your data in accordance with that policy.

Where you subscribe to our newsletters, alerts, templates, or compliance insights:

  • You consent to receive electronic communications from us;

  • You may cancel your subscription at any time by using the unsubscribe link or by contacting us directly;

  • Access may be revoked for abuse, misuse, or non-compliance with these Terms.

10. Warranties and Liability

To the extent permitted by law, ComplyEdge:

  • Makes no guarantees about specific compliance outcomes or results from using our content;

  • Provides materials on an “as-is” basis, with reasonable efforts to ensure accuracy and relevance;

  • Is not liable for any direct or indirect losses, damages, costs, or penalties arising from the use of our content or Services.

You are responsible for assessing the suitability of our products for your business.

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the re-supply of the product or refund of the price paid.

11. Third-Party Tools and Links

Our website may contain links to or integrations with third-party tools and services. We are not responsible for the content, functionality, or privacy practices of those external sites or services.

Use of third-party tools is at your own risk and subject to the third party’s terms and conditions.

12. Jurisdiction and Governing Law

These Terms are governed by the laws of Australia, including relevant state and territory laws where the services are delivered or the user is based.

Disputes arising under these Terms will be resolved under the applicable jurisdiction in the state or territory where either:

  • The services were provided; or

  • The client resides or is headquartered.

This ensures state-based access to consumer protection remedies while maintaining Australia-wide enforceability.

13. Modifications to Terms

ComplyEdge reserves the right to update or amend these Terms at any time. Changes will be effective once posted on our website. Continued use of our website or Services constitutes acceptance of the revised Terms.

14. Contact Information

For questions about these Terms, or to make an enquiry or complaint, please contact:

ComplyEdge


Email: info@complyedge.com.au
Website: www.complyedge.com.au
ABN: 34 684 476 189